Shipping & Refund Policy
Last updated: July 10, 2026
Shipping
Each shirt is individually created and cared for before it leaves my studio.
Ready-to-Ship Artwork
Unless otherwise noted, all shirts are ready to ship and will typically be packed and shipped within 3–5 business days.
Once your order has been shipped, I’ll send you a confirmation email with a tracking number so you can follow its journey.
Where I Ship
I currently ship to:
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Canada
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United States
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International destinations
Shipping within Canada and the United States is included in the price of your shirt.
International orders are welcome and currently have an additional $30 CAD shipping fee.
Please note that international orders may be subject to customs duties, taxes, or import fees charged by your country. These charges are the responsibility of the customer.
Tracking & Delivery
Orders are shipped with tracking through Canada Post whenever possible.
While I can’t guarantee postal delivery times, I do keep an eye on tracking as well. If your package appears to be delayed or lost, please contact me and I’ll work with you and Canada Post to help figure out what happened.
Damaged Packages
I package each shirt carefully and hope it arrives safely.
If your package arrives damaged, please contact me within 7 days of delivery and include photos of both the packaging and the shirt. We’ll figure out the best solution together, whether that’s a replacement, repair, or another appropriate resolution.
Refunds & Returns
Each shirt I create is an original piece of wearable art. Because every piece is individually hand-painted, I encourage you to choose thoughtfully before placing your order.
For that reason, I do not accept returns or exchanges simply because you’ve changed your mind.
That said, I genuinely want you to love your shirt.
If your order arrives damaged, contains a defect, or there is another problem with your purchase, please contact me within 7 days of delivery at hello@kristylannan.com.
Please include your order number, a brief description of the issue, and photos if possible.
Every situation is different, and I’ll review each one individually. If something has genuinely gone wrong, I’ll do my best to make it right. Depending on the circumstances, that may include a replacement, repair, partial refund, or another appropriate solution.
Questions?
If you have any questions before placing an order, I’d much rather answer them beforehand than have you feel uncertain afterward.
You can always reach me at: